Our Experience

When you select Ethernet Direct as your Ethernet product provider, not only are you choosing the best quality products available today, you also are choosing to work with a dedicated staff that has years of practical experience and applied knowledge. We know our competitors well. Our staff has worked at companies such as Hirschmann, Siemens, Moxa, and Advantech. Our founders have spent over 10 years adapting Ethernet products for use in an Industrial environment and providing guidance to companies in implementing Industrial solutions using Ethernet technology.

Product Planning
With our years of experience in the Industrial Automation market, we know what is required for plant floor applications. Real-time processing and high-availability have been ingrained into our thinking. To stay current, we review application ideas with major Fortune 100 companies, and we also reach out to the small business and municipal sectors to better understand the challenges they face. These interactions greatly influence future product design and development. The development roadmaps are a collaborative process with a global team. We stay current with key technologies as well as developments in EtherNet/IP, PROFInet, Foundation Fieldbus HSE, and Modbus TCP. We have also a partner relationship with Network Vision and the IntraVUE software that is the standard support software for Industrial Ethernet applications.

Product Design
Our experienced product designers are experts in utilizing leading edge technologies to develop practical, cost-effective solutions for the plant floor. We also take steps to ensure full compliance with industry accepted technical and environmental standards. All of this, coupled with the interactions we have with our customers and the valuable feedback they provide, allows us to produce superior products. In addition to helping you select the best products for your application, we also will help you adopt an architecture that makes maximum use of those products.

Customer Support
Our approach here also builds on our own practical experience. Given the technical nature of our products and their applications, our clients often need help understanding VLANs, IGMP snooping, and Routed architectures. From applications such as EtherNet/IP, PROFInet, and Foundation Fieldbus HSE to standard Ethernet applications leveraging UDP and Multicast traffic, Ethernet Direct can assist you in every aspect of Industrial Ethernet – with the focus always on your application's specific requirements.

Our global structure means that questions emailed to techsupport@ethernetdirect.com are usually answered within an hour of posting. All questions are recorded and most are then placed in an organized structure in our Frequently Asked Questions (FAQ) area. Computerized order entry and tracking means most of our representatives can help identify the shipping status and tracking number of any order.

Business Model
Our years of experience have also influenced our “direct” business model. Eliminating the reseller provides significant benefits to our customers. First, it eliminates one link in the cost chain. Second, resellers tend to isolate a manufacturer from its customers. With Ethernet Direct, you will have a stronger voice in our future direction. You provide the most important input in keeping our products current. And third, you will have direct access to our experts who will help you maximize the cost advantages of selecting Ethernet Direct.